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Good to know

Allergies

Please inform us in advance about any food allergies. If possible, we happily adjust our menu to your requirements. We can also provide bed linen for allergy sufferers. (Lactose intolerance, gluten allergy, fructose intolerance)

Arrival and departure

Check-In from 3.00 pm
Check-Out by 10.30 am

Bathrobes and bathroom slippers

  • available at the reception
  • Fee for the duration of your stay € 5.00
  • Individual guests who have booked directly with us are provided with a bathrobe free of charge
  • Bathroom slippers for a fee of EUR 3.00 are available at the reception

Dogs

Please inform us in advance if your dog accompanies you. Dogs are welcome but only in two especially provided rooms in the category Gorfen. Rate per day and dog EUR 12.00, food not included. Dog bed, food bowl, etc. not provided. We serve your breakfast and dinner in the Zirbenstube so that your four-legged friend can accompany you at mealtimes.

Internet, WiFi

Free of charge WiFi is available in the area of the day bar and the Café Postillion. If you don’t have your laptop with you, there is a surf station available in the seminar room (for a fee). Individual guests who have booked directly with us are provided with free of charge WiFi in their room. Access tickets are available at the reception.

Non-smoking policy

Our hotel is a non-smoking hotel –however, smoking is permitted at the Café Postillion. Non-smokers are of course also welcome there.

Parking

For unloading, you can stop directly in front of the hotel. Please park your vehicle in the designated hotel parking area afterwards. There is ample parking available. Garage parking space must be pre-booked and a fee of EUR 15.00 per day is charged.

Cancellation

  • Cancellation up to 2 months prior to arrival: free
  • Cancellation 2 to 1 month prior to arrival: 40% of the overall costs
  • Cancellation 1 month to 1 week prior to arrival: 70% of the overall costs
  • Cancellation in the last week prior to arrival: 90% of the overall costs
  • No-show or late arrival: 100% of the overall costs

In order to avoid costs in case of cancellation, we recommend taking out travel cancellation insurance.

Payment

We accept payments in cash and by EC card, Mastercard and Visa.

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